A recent survey conducted by making anonymous calls to UK hotels has revealed that one in 10 admits to lacking a specific procedure to handle emergencies that may occur involving deaf guests, reports Big Hospitality. The survey was conducted by the Action on Hearing Loss charity and serves as a wake-up call to the hospitality industry. We wonder which London hotels will be first to take the initiative?
“Shockingly Poor” Deaf Awareness in London Hotels
February 16, 2012